Questions

Orders ship within 1–2 business days. Standard delivery takes 2–5 business days after shipping; express takes 2 business days. You'll get a tracking link by email.

Standard shipping is free on orders of $100 or more and $8.95 otherwise. Express is $19.95. You choose at checkout.

Yes, until it ships. Email support@shoponyxgoods.com with your order number (it starts with OX-) and we'll update or cancel it. Cancelled orders are refunded in full.

Not yet. We ship to all 50 US states, Washington, D.C., and APO/FPO addresses.

Sign up for the newsletter in the footer and you'll get the code WELCOME10. 10% off merchandise on your first order only, one use per customer. Excludes shipping and tax. Can't be combined with other codes and has no cash value.

Unopened skincare and hygiene items can be returned within 30 days of delivery for a full refund minus $8.95 return shipping on change-of-mind returns. Opened items can't be returned unless they arrived damaged, leaking or defective. Refunds are issued to your original payment method within 1–2 business days of the return arriving and typically appear on your statement in 5–10 business days.

Opened skincare can't be inspected, resold or donated safely, so returns are limited to unopened skincare and hygiene items. If something arrived damaged, leaking or defective, that's different — see the next answer.

If an item arrives damaged, leaking or defective, email a photo within 30 days of delivery and we'll refund it in full or send a replacement, opened or not. You don't need to send it back.

Every product page lists the full ingredients in INCI order, and so does every package. If the two ever differ, the list on the package you received is the one that applies to that product.

All face products have no added fragrance. The body products are scented Cedar & Bergamot and the bath products Eucalyptus & Vetiver; their pages list the fragrance allergens they contain.

Yes, especially with the retinal serum or if your skin reacts easily. Apply a small amount to the inside of your forearm or behind your ear once a day for a few days. Stop using any product that causes irritation.

Yes. A common pattern is niacinamide in the morning and retinal in the evening, or niacinamide first and retinal second on the same night. Use SPF the next morning. If you're pregnant, breastfeeding or under a doctor's care, ask your doctor before using a retinoid.

Most products are best used within 12 months of opening; the retinal serum within 6 months. The sunscreen has an expiration date printed on the tube. Each product page shows its period after opening.

No. If you're swimming or sweating, use a water-resistant sunscreen. See the Drug Facts on the sunscreen page for full directions.

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